Standard Processing Times
Most products are made to order so they can take a little time to make. We try to give an estimated shipping time for orders, which will show up in the info Wruffbot supplies on your order page.
Orders that contain several items will often be given the same shipping date, even if one of the items is made earlier than the others.
Our construction days are Mondays and Tuesdays.
Hoods, harnesses, collars, other neoprene stuff
We have a weekly construction cycle, which starts on a Monday, when fresh orders are artworked. This means if you order later in the week you should wait less time than if you order earlier in the week. Artwork takes a few days to be printed, and usually everything is constructed the following Monday or Tuesday, ready for shipping on Tuesday or Wednesday.
Unless we happen to have what you ordered in stock, you’ll usually wait a week plus however many days between ordering and the following Tuesday, for an item to be made.
That’s if everything goes to plan, and more often than not it does.
Mistakes can happen, and quality control can interrupt an order. Sometimes we have to start again. Usually we know that something went wrong just before a new print run is made ready, so a mistake should only add a week to an order’s shipping date.
Nose rings, collar tags and little things
These shouldn’t take long to make, and we do have some things in stock that aren’t customised. They should ship within a few days after ordering. Collar tags, however, fall into the weekly construction cycle and are usually shipped the Monday after ordering. If part of an order with multiple products, these will usually be held onto until all products are ready to ship.
We keep a few blank bandanas in stock but that doesn’t mean we have your colour, or someone else hasn’t ordered the ones we have already, so these can take a week or so depending on what’s available.
Most of the clothing is made elsewhere, and can take between one and four weeks to arrive, though it’s usually on the quicker end of that scale.