While orders will be taken online, the workshop will be closed from Friday 21st December until Thursday 3rd January 2019.
During this time support tickets will be replied to most days.
Any orders requiring artworking will be processed on 29th December.
Thank you all for your custom during the year. Wruff Stuff would not be any thing without its customers! And if you celebrate Xmas, merry Xmas! A happy new year to all.
Most products are made to order so they can take a little time to make. We try to give an estimated shipping time for orders, which will show up in the info Wruffbot supplies on your order page.
Orders that contain several items will often be given the same shipping date, even if one of the items is made earlier than the others.
We have a weekly construction cycle, which starts on a Sunday or Monday, when fresh orders are artworked. This means if you order later in the week you should wait less time than if you order earlier in the week. Artwork takes a few days to be printed, and usually everything is constructed between the following Friday and Monday, ready for shipping on Monday or Tuesday.
That’s if everything goes to plan, and more often than not it does.
Mistakes can happen, and quality control can interrupt an order. Sometimes we have to start again. Usually we know that something went wrong just before a new print run is made ready, so a mistake should only add a week to an order’s shipping date. We usually do a mid-week construction for orders that have gone wrong.
There are very few rubber makers in the world, never mind just the UK. Waiting times on rubber garments worldwide is long. Sometimes very long. Unfortunately we do not have super powers and can’t circumvent these lead times. Rubber garments should take 6 weeks, they can take a few weeks longer. We don’t combine shipping for orders that include a rubber garment as most items are shipped much sooner after being ordered.
These shouldn’t take long to make, and we do have some things in stock that aren’t customised. They should ship within a couple of days after ordering. Collar tags, however, fall into the weekly construction cycle and are usually shipped the Monday after ordering. If part of an order with multiple products, these will usually be held onto until all products are ready to ship.
