Most of the things we sell are made to order, so not only do they take a little time, but there are many stages to processing an order. Wruffbot is the system we created to organise these processes. When a step is completed, Wruffbot is updated, and this is reflected on your order page.
Each single order may have more than one item on Wruffbot. For example if you order a hood and a collar tag, Wruffbot needs to keep those separate as they are not made together. You’ll see a table of your items on the one order, and the progress of each marked. There’s also an overall progress bar. We prefer to send everything in one go, and the progress bar is a good indicator of how far on we are with having your whole order completed.
Wruffbot statuses apply to most things that we make. Sometimes, for example with rubber items, “printed” is a little misleading.
Here’s a list of the statuses you will see on your order page, and what they mean.
Wruffbot knows about your order, and humans can work through each stage from this point.
Most items need artworking. With this status checked it means we’ve done that bit and it’s ready to be printed.
The artwork we created for your order has been printed and is in the queue for construction.
We’re in the middle of making an item.
An item has been made, and probably boxed ready to be posted.
Whether or not the item has been shipped, an estimated shipping date, or a tracking link.
You’ve received it, and either let us know or we’ve checked ourselves.