Wruffbot helps you keep track of your orders. It lets you know how your order is coming along.
Most of the things we sell are made to order, so not only do they take a little time, but there are many stages to processing an order. Wruffbot is the system we created to organise these processes. When a step is completed, Wruffbot is updated, and this is reflected on your order page.
Each single order may have more than one item on Wruffbot. For example if you order a hood and a collar tag, Wruffbot needs to keep those separate as they are not made together. You’ll see a table of your items on the one order, and the progress of each marked. There’s also an overall progress bar. We prefer to send everything in one go, and the progress bar is a good indicator of how far on we are with having your whole order completed.
Wruffbot statuses apply to most things that we make. Sometimes, for example with rubber items, “printed” is a little misleading.
Here’s a list of the statuses you will see on your order page, and what they mean.
Acknowledged
Wruffbot knows about your order, and our team can start working through each stage.
Artworked
Any artwork needed for your item has been prepared and is ready for printing.
Printing
Your item’s artwork is in the printing stage before production.
In Production
We’re making your item.
Completed
Your item has been made and is awaiting packing or shipping.
Shipping
This shows your item’s shipping information, including an estimated shipping date or tracking link when available.
On Hold
Work on your item is paused. Check the hold message for details. If you’re asked to check your email, please answer the specific question in our message so we can remove the hold.
