Due to the delay on neoprene items, to prevent us holding on to your money, if you want to buy a hood, harness, collar, etc, feel free to use the coupon code neoprene2021 to buy now and pay later. Works for all neoprene items. Once we have your item ready for construction we’ll send an invoice.
We’ve been given a new date of 4th March. Meanwhile we have researched another way to print neoprene and are going ahead with that.
We’ve been given a new date of 29th February.
We’ve been given a new date of 28th February.
We are looking into another solution to get the neoprene items printed, but research and development will take a couple of weeks.
We’ve been told neoprene will be in back stock on 29th February.
We were told before new year that neoprene was delayed due to Covid and that it would arrive on the 29th January.
On the 29th January, we were told it had not arrived, and that it wouldn’t arrive until 17th February.
On the 5th February, printing had started and arrived here on the 8th of February, however all the prints were too small to fit into the machinery that we use to cut the hoods
We are now waiting for a response from the printer to resolve that issue, but while waiting again there is no neoprene.
This situation is completely out of our control and is as unsatisfactory to us as we are sure it is to you.
Please be assured that we are constantly keeping chasing up the material and we thank you for your understanding, at what is a very annoying time for you, and us.
We will look to compensate every customer who has had to wait, in due course.
The easiest way to keep updated is to check the checkout link that you will have been sent, or can find from your account, which shows order progress.