Returns Policy

To us, no order is complete until you are fully satisfied. Our returns policy depends on what products you have purchased and where you are based.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Products must be returned with their original boxes. Naturally any faulty items can be returned for a full refund (including delivery costs). For non-faulty items the below returns policy applies.

If you have any questions please contact [email protected].

This is a summary of your rights under our agreement, for your full rights please see our Terms and conditions.

CUSTOM MADE PRODUCTS

UK & INTERNATIONAL CUSTOMERS

You can return your order within 14 days of receiving your order for a 50% refund (not including delivery costs).

To return an item, you simply:

  1. Repackage the item in the original box and packaging.
  2. Take your parcel to your local post office (or courier firm) and keep the receipt as proof of postage, it is essential that proof of postage is obtained and kept.
  3. Please return to:

Wruff Stuff Ltd, 110 Cariocca Business Park, 2 Sawley Road, Manchester M40 8BB, United Kingdom

  1. You MUST put a note inside with your name, address and order number, and write what you would like (refund, exchange...)
  2. You will pay the postage costs for returns.

Please allow up to 7 working days for the return to be processed, after receipt of the returned product.

OTHER PRODUCTS

UK CUSTOMERS

We offer a free and easy returns service to anyone in the UK.

You can return your order within 14 days of receiving your order for a refund. We will also refund the cost of delivery, but only the cheapest delivery option. So if you order a product for next day delivery, we will refund you the cost of standard delivery.

To return an item, you simply:

  1. Repackage the item in the original box and packaging.
  2. Take your parcel to your local post office (or courier firm) and keep the receipt as proof of postage, it is essential that proof of postage is obtained and kept.
  3. Please return to:

Wruff Stuff Ltd, 110 Cariocca Business Park, 2 Sawley Road, Manchester M40 8BB, United Kingdom

  1. Please email a copy of the receipt to [email protected] and we will refund you the delivery cost.  

Please allow up to 7 working days for the return to be processed. Please note we can make deductions from your refund if you handle an item any more than you would handle an item you were considering buying in a shop.

EU CUSTOMERS

You can return your order within 14 days of receiving your order for a refund. We will also refund the cost of delivery, but only the cheapest delivery option. So if you order a product for express delivery, we will refund you the cost of standard delivery.

To return an item, you simply:

  1. Repackage the item in the original box and packaging.
  2. Take your parcel to your local post office (or courier firm) and keep the receipt as proof of postage, it is essential that proof of postage is obtained and kept.
  3. Please return to:

Wruff Stuff Ltd, 110 Cariocca Business Park, 2 Sawley Road, Manchester M40 8BB, United Kingdom

  1. You will pay the postage costs for returns.

Please note we can make deductions from your refund if you handle an item any more than you would handle an item you were considering buying in a shop.

INTERNATIONAL CUSTOMERS

You can return any items back to us within 14 days of receiving your parcel for a refund (not including delivery costs).

Please return to:

Wruff Stuff Ltd, 110 Cariocca Business Park, 2 Sawley Road, Manchester M40 8BB, United Kingdom

You will pay the postage costs for returns.

Please allow up to 7 working days for the return to be processed.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

You can email us at [email protected] to discuss exchanging your item, please include as much information as you can, such as your order number, and what product you would like to exchange with.